PRIVACY POLICY

Last updated: 13 November 2026

In short

• We collect what we need to care for you, book and run your appointments, and get paid. Most of it is health information, and we treat it as confidential.
• Your clinical records are kept in Cliniko, our practice software, and some details in Cliniq, our messaging app. Both store data in Australia.
• Our website and booking site use cookies to count visits and to tell which ads lead to bookings. Google’s and Meta’s advertising tools run on every page, so those companies learn which pages you visit, including pages about injuries (section 6).
• We do not sell your information.
• You can ask to see or correct what we hold about you, or complain, by contacting our Privacy Officer (details at the end).

1. Who we are

Perth Sports Chiropractor is a business name of Stephen Lee Chiropractor Pty Limited (ABN 93 600 698 299). We provide chiropractic and remedial massage care at six clinics in Perth. This policy covers all six clinics, our website perthsportschiro.com.au and our booking site book.perthsportschiro.com.au.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What we collect

If you are a patient

• Contact and identity details: name, date of birth, address, phone, email, and an emergency contact.
• Health information: your symptoms, injuries and health history, your answers to our new-patient form, our examination and treatment notes, and reports or images from other health professionals.
• Billing details: health fund (HICAPS), Medicare, DVA, workers’ compensation or insurer details when you claim, and records of what you paid. We take card payments through our payment terminal and do not store your card details.
• Appointment details: which clinic, practitioner and service, and when.

If you book online (book.perthsportschiro.com.au)

• First name, last name, email and mobile number (all required), and the appointment you choose.
• If you arrived from an ad: the ad’s click ID and campaign name (see section 6).

If you use our contact form

• Your name, email, phone, subject and message. Email, phone and subject are required.

If you apply for a job

• Your application, CV and referees’ details, sent to us by email. We use them only to consider your application.

If you visit our website

• Cookies and similar data about your device and visit (see section 6).

3. How we collect it

• From you: in person, by phone or email, through our new-patient form, our booking site or our contact form.
• From others, with your consent or where the law allows: your GP, specialists, imaging providers, insurers, or a parent or guardian when the patient is a child.
• Automatically, through cookies on our website and booking site.

You can make a general enquiry without giving your name. We cannot treat you or claim on your behalf anonymously.

4. Why we use it

• To assess and treat you, and to keep accurate clinical records.
• To book, remind you about, and manage your appointments.
• To bill you and process health fund claims.
• To check in if you have not come back as planned, so your care is not left half-done. You can ask us to stop at any time.
• To answer your enquiries.
• To understand how people use our website and which ads lead to bookings, so we spend less on ads that do not work.
• To meet our legal and professional obligations.

We send marketing, such as offers and newsletters, by SMS and email through Cliniko and Cliniq. We only use your health information to decide what marketing to send you if you have agreed to that. Every marketing message tells you how to opt out, and opting out does not stop appointment reminders.

5. Who we share it with

• Practitioners and staff at our clinics who need it to care for you. Your record can be seen at any of our clinics.
• Other health professionals involved in your care, with your consent.
• Health funds and insurers, when you make a claim.
• Anyone the law requires us to tell, for example under a court order.
• Service providers who store or process information for us:

We do not sell personal information.

6. Our website and booking site: cookies and tracking

A cookie is a small file a website stores in your browser. These are the ones our sites use:

Google and Meta may also set cookies on their own domains, under their own policies.

Videos, maps and reviews. Our injury pages show YouTube videos; YouTube may set cookies when a video loads or plays. Our massage pages show a Google Map. Some pages show our Google reviews through Trustindex, and our icons load from Font Awesome. These services receive your IP address and browser details when their content loads.

Ads and the pages you visit. Google’s and Meta’s tools run on every page of our website, including pages about injuries and conditions. They tell Google and Meta which of our pages you visit, and those companies may use this to show you our ads on other websites and apps, such as Facebook and Instagram. They do not receive your name from our website. If you do not want this, use the choices below.

Booking online. Our booking site shares the Google Analytics cookie with our website, so Google Analytics sees your visit to both as one. It records the steps of the booking (started, time chosen, details entered, booked), with any ad click ID, but not your name, email or phone. If you came from an ad, we write the ad’s click ID and campaign into the note on your appointment in Cliniko. If you came from a Facebook or Instagram ad, the booking site may also send Meta a scrambled (hashed) copy of your email and mobile, so Meta can count the booking.

Telling Google which ads worked. Each night, for new patients who attended their first visit, we send Google Ads that visit’s ad click ID, the date and time, and a set dollar value for the type of service. We send no name, email, phone or health details.

Your choices. You can block or delete cookies in your browser settings. You can also use Google’s Ads Settings, Meta’s ad preferences, or Google’s Analytics opt-out browser add-on.

7. Information sent overseas

Your clinical records are stored in Australia (Cliniko and Cliniq), and our booking site runs in Sydney (Google Cloud). Some information does go overseas:

• Google and Meta: website, analytics and ad data, in the USA and other countries.
• Cliniko’s own suppliers for hosting, email and support: USA.
• Cloudflare, which protects our website: a worldwide network run by a US company.
• Trustindex (reviews on our pages): Hungary. Font Awesome (icons on our pages): USA.

8. How we keep it safe and how long we keep it

Only our staff can access patient records, which Cliniko and Cliniq store on secure servers in Australia. We keep clinical records for at least 7 years after your last visit, and for patients under 18 until they turn 25, whichever is later. We keep other information only as long as we need it. When we no longer need information, we delete it or de-identify it.

9. Seeing and correcting your information

You can ask to see the information we hold about you, or ask us to correct it. Contact our Privacy Officer (section 11). We will reply within 30 days. Asking is free; we may charge a reasonable fee to cover copying large records, and will tell you first. If we refuse, we will tell you why in writing and how to complain.

10. Complaints

If you think we have mishandled your information, write to our Privacy Officer (section 11). We will reply within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5288, Sydney NSW 2001

11. Contact us

Privacy Officer, Perth Sports Chiropractor

• Email: info@perthsportschiro.com.au
• Phone: (08) 6556 6082
• Post: 966 Beaufort St, Inglewood WA 6052

12. Changes to this policy

We will update this policy when the way we handle information changes, and show the date at the top.